Sometimes, it’s not what you know, it’s who you know. Today we launch a new method of support to the Cumulus Networks family, a community question and answer site. This is a place where you can ask either a simple question for which you couldn’t find an answer, or maybe something you’ve always wanted to know. It’s also a place to engage in conversation with other users that may be experiencing things you have seen in the past or may encounter in the future.
To be sure, Cumulus Networks employees will be on hand to assist and direct you to the documentation and knowledge base as appropriate. If a question is too complex, we will assess your needs based upon your support entitlements and work with you to open a ticket so our excellent support team can assist you in figuring out your issue. The community portal is a supplement to the support team, not a replacement.
Our growth is directly related to you, our community, and in that vein, we want to offer more ways that you can be involved — this is just the beginning. Look for more to come in upcoming blog posts.