Support Overview

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Introduction

Cumulus Networks is now part of the NVIDIA Networking Business Unit! The NVIDIA Cumulus Global Support Services (GSS) team has merged its operations with the NVIDIA Mellanox support services team.

If you have detailed questions about support for Broadcom ASIC-based switches, please reach out to your NVIDIA Networking sales team.

Access to Support

You can access NVIDIA Cumulus support content from the Mellanox support portal.

You open and update new cases on the Mellanox support portal. Any previous cases that have been closed have been migrated to the Mellanox support portal.

Cases that are still open on the Cumulus portal will continue to be managed on the Cumulus portal. Once these cases close, they will be moved to the Mellanox support portal.

Contact NVIDIA Mellanox support services

Web

Create or update a case on the Mellanox portal: https://support.mellanox.com/s/contact-support-page

Update an open case on the Cumulus portal: https://support.cumulusnetworks.com/

Email

support@mellanox.com

Phone

+1 86-Mellanox / +1 866.355.2669 (USA Toll Free Only), +1 408.916.0055 (Global)


Select these options when opening a new technical support case on the Mellanox support portal:



Product Product Family Product Category Part Number
NVIDIA Cumulus Linux Software Switch Software Cumulus Linux
NVIDIA Cumulus NetQ Software Management Software Cumulus NetQ
NVIDIA Cumulus Express

NOTE - for RMAs please use https://support.mellanox.com/s/my-rma
Switches and Gateways Ethernet Switch Systems Cumulus Express